Privacy Policy


Effective Date: 10/08/2023

At Just Energy Pty Ltd (“us”, “we”, or “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website (“the Website”).

By accessing or using the Website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Website.


Information We Collect:

1.1 We may collect personal information such as your name, email address, phone number, and address when you submit inquiries, subscribe to our newsletter, or make a purchase on our Website.

How We Use Your Information:

2.1 We use the information we collect to provide and improve our services, respond to your inquiries, process orders, and communicate with you.

2.2 We may use your information to send promotional emails, updates, and marketing materials. You can opt out of these communications at any time.

2.3 Your information may be used for analytics and research purposes to enhance the user experience on our Website.

Disclosure of Your Information:

3.1 We may share your personal information with trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services to you.

3.2 We may also disclose your information to comply with legal obligations, enforce our Terms & Conditions, or protect our rights, privacy, safety, or property.

Data Security:

4.1 We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

4.2 While we strive to protect your personal information, no data transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data.

Your Choices:

5.1 You can update or delete your personal information by contacting us at 1300 318 799.

5.2 You can unsubscribe from our marketing emails by following the instructions provided in the email.

Children’s Privacy:

6.1 Our Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18 years old.

Third-Party Links:

7.1 Our Website may contain links to third-party websites. We do not control or endorse the content of these websites, and this Privacy Policy does not apply to them.

Changes to Privacy Policy:

8.1 We reserve the right to update or modify this Privacy Policy at any time. The updated policy will be posted on this page with the revised effective date.

Contact Us:

9.1 If you have any questions about this Privacy Policy, please contact us at 1300 318 799.

By using this Website, you consent to the terms of this Privacy Policy. If you do not agree to this policy, please do not use our Website.

Last updated: 10/08/2023

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